Refund Policy

You may request a full refund of any subscription payment within 30 days of that payment. This applies to first payments and renewals, monthly or annual. No reason is required.

Plans with a 7-day free trial are not charged during the trial. If you cancel before the trial ends you pay nothing. If you forget and are charged, the 30-day window above still applies.

1. Contact Paddle, our payment processor, at paddle.net with the email address used at checkout or your order reference, or
2. email us at info@alzoabitech.com and we will instruct Paddle to refund you.

We aim to respond within 2 business days. Approved refunds are returned to the original payment method by Paddle, typically within 5–10 business days depending on your bank.

You can cancel a subscription at any time from your account page or the Paddle billing portal. Cancelling stops future charges; access to paid features continues until the end of the period you already paid for.

Refunds outside the 30-day window are considered case by case and may be declined. We may decline refunds where an account was used in breach of our Terms & Conditions, or where repeated refund-and-repurchase behaviour indicates abuse. Statutory consumer rights in your country are unaffected.

Please contact us or Paddle before raising a chargeback — we can almost always resolve it faster directly.